Shipping Policy

We ship worldwide from our warehouses in California, United States, and Shenzhen, China. We prioritise fulfilment from California. If an item is unavailable there, we ship it from Shenzhen. The delivery timeframe below applies to orders dispatched from either warehouse.

Every order includes free shipping worldwide, with no minimum purchase required. You pay only the product price. NST covers shipping, import duties, taxes and other additional charges associated with fulfilling and delivering your order.

We dispatch orders within 24 hours after payment is received. Delivery takes 5–10 business days from the date your order is dispatched.

The 24-hour dispatch period and the delivery period are separate. The delivery period begins when we ship your order, not when you place it.

If we cannot dispatch your order within the promised timeframe, we will notify you and give you the choice of agreeing to a revised dispatch date or cancelling the unshipped order for a refund.

As soon as your order is dispatched, we email the tracking number to the email address provided at checkout so you can follow its delivery progress. If you have not received your tracking details, please check your spam folder or contact us for assistance.

Before your order is dispatched, you can request an address change or cancellation by emailing contact@neverstaythere.com. Please include your order number and the details of your request.

If your order has already been dispatched, contact us so we can help you with the available next steps.

If your order has not arrived within the stated delivery period, or you believe it has been lost or damaged in transit, email contact@neverstaythere.com with your order number and a description of the issue.

NST will assist with investigating the shipment. Once loss or transit damage is confirmed, we will arrange a free replacement or a refund.

For shipping questions or help with an order, contact NEVER STAY THERE (NST) at contact@neverstaythere.com.